Privacy Policy

Last updated: April 20, 2025

Adler Health ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, adlerhealth.com (“Site”), and our telehealth services. By accessing or using the Site, you agree to this Privacy Policy.

1. Information We Collect

a. Personal Information
Includes your name, date of birth, contact details, payment information, and other identifiers you provide during registration or service use.

b. Health Information (PHI)
We collect health-related information including medical history, current symptoms, prescriptions, treatment plans, and any information disclosed during a telehealth visit. This information is protected under the Health Insurance Portability and Accountability Act (“HIPAA”).

c. Technical Information
We collect device data, IP address, browser type, location data, usage patterns, and cookies to ensure website functionality and security.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide mental health and telehealth services.
  • To schedule appointments and deliver clinical care.
  • To fulfill medication prescriptions and arrange for home delivery.
  • To process payments and verify your identity.
  • To improve the functionality, security, and user experience of our Site.
  • To communicate with you about your account or services.
  • To comply with legal and regulatory obligations.

3. Sharing and Disclosure of Information

We do not sell or rent your personal or health information.

We may share your information only with:

  • Licensed providers involved in your care.
  • Pharmacies and delivery services for medication fulfillment and shipping.
  • Payment processors for transaction handling.
  • Third-party service providers for IT support, hosting, and analytics.
  • Government or law enforcement agencies if required by law or subpoena.
  • In the event of a business transfer, such as a merger or acquisition.

All third parties with access to PHI are bound by HIPAA-compliant Business Associate Agreements (BAAs) or equivalent safeguards.

4. Your Rights Under HIPAA

You have the right to:

  • Access and receive a copy of your health records.
  • Request corrections to your health information.
  • Receive an accounting of certain disclosures.
  • Request restrictions on how your information is used or shared.
  • Request communications in a specific format or location.
  • File a complaint with the U.S. Department of Health and Human Services (HHS) if you believe your rights have been violated.

To exercise any of these rights, contact us using the information in Section 9.

5. Data Security

We implement administrative, physical, and technical safeguards to protect your information. These include encrypted data storage, secure servers, HIPAA-compliant video platforms, access controls, and employee training.

No system is 100% secure. While we take reasonable measures, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze usage. You may disable cookies via your browser settings, but some features of the Site may not function properly.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data collection, we will delete it immediately.

8. Data Retention

We retain your personal and health information for as long as legally required or necessary to provide services, comply with our legal obligations, resolve disputes, and enforce agreements.

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your information, contact:

Adler Health Privacy Officer
Email: [email protected]
Phone: (213) 566-2213
Address: 3151 Airway Ave Ste. T2, Costa Mesa CA 92626

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site and services constitutes your acceptance of the updated policy.